• COVID 19 UPDATE
  • SpainUPDATED 3 JULY 2020

Coronavirus Information for Roomspace Guests

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roomspace safespace

The safety of our staff and guests has always been our priority. During this pandemic, we have remained open thanks to our fantastic team and the ongoing support of our clients. As restrictions are slowly lifted, we understand the importance of ensuring Roomspace is a Safe Space for our employees and our guests. We will therefore not hesitate to adapt in any way necessary to ensure that our clients can book with confidence and our guests can feel safe and at home with us.

Please find below some useful information on how we are operating at the moment. For additional peace of mind, as founding members of the Association of Serviced Apartment Providers (ASAP) we are proud to advise that our cleaning procedures and standards meet the requirements of their Stay With Confidence Promise. We remain vigilant and continue to follow the advice of the UK Government. Any changes to the information below will be communicated to guests and clients by email.

Staff Hygiene

  • We continue daily staff briefings to reinforce the importance of good hygiene and hand washing
  • Hand sanitiser, face masks and gloves have been provided to all office and on-site staff
  • Staff who develop any of the Covid-19 symptoms are sent home to work remotely

Our Business

Arriving At Your Apartment

  • Self check-in arrangements remain unchanged
  • Arrival reps for meet & greet arrivals will wear a face mask and gloves. Keys will have been sterilised and bagged
  • Reps will attempt to remain 2 metres from guests at all times

Housekeeping and Maintenance

  • All apartments are cleaned to the Association of Serviced Apartments (ASAP) robust cleaning standards and in line with their STAY WITH CONFIDENCE PROMISE guidelines
  • Weekly Service cleans are back on – but only for those guests who want them. Our Guest Services Team will contact you to discuss your requirements and the logistics of these cleans after checking in
  • Maintenance are attending promptly to emergencies only — heating/hot water issues, lockouts, appliance faults or leaks. Non-essential visits are being postponed

Developing Symptoms

  • Should you develop any symptoms (which include a cough, fever or difficulty breathing) or start to feel generally unwell, please contact the NHS by telephoning 111 from your mobile telephone. Then please contact our Guest Services Team as a priority
  • Guest Services staff will discuss necessary arrangements and requirements for the durationof your stay

Further Information And Advice

Latest Government Information
https://www.gov.uk/coronavirus

Latest NHS UK Information
https://www.nhs.uk/coronavirus

Spain
Travelling to Spain

Information and advice

In Madrid and Barcelona and following the general hygiene and safety recommendations, the following areas are gradually re-opening: Public transport, restaurants; leisure and sport spaces; churches and places of worship.

For the progressive resumption of social life, the following measures must be guaranteed:

Availability of masks and disinfectant gelon the market
Regular cleaning of spaces
Reduced maximum capacity
Hand hygiene
Physical distance of 2 meters
Mandatory use of masks:
■ Street
■ Public transport
■ Trade
■ Other closed places with multiple people

Download Coronavirus Information for Roomspace Spain Guests

Latest Government and SNS Information:
https://www.sns24.gov.pt/tema/doencas-infecciosas/coronavirus/covid-19/


Portugal
Travelling to Portugal

Information and advice

In Portugal and following the general hygiene and safety recommendations, the following areas are gradually re-opening: Public transport; Schools; Nurseries and childminders; Restaurants; Beaches; Homes and long-term care; Educational centers; Leisure and sport spaces; Churches.

For the progressive resumption of social life, the following measures must be guaranteed:

Availability of masks and disinfectant gelon the market
Regular cleaning of spaces
Reduced maximum capacity
Hand hygiene and respiratory etiquette
Physical distance of 2 meters
Mandatory use of masks:
■ Public transport
■ Schools
■ Trade
■ Other closed places with multiple people

Download Coronavirus Information for Roomspace Portugal Guests

Latest Government and SNS Information:
https://www.sns24.gov.pt/tema/doencas-infecciosas/coronavirus/covid-19/