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Information for our guests

Last Updated 19th April 2021

Safety during COVID-19

During the pandemic Roomspace has continued welcoming guests. We have been adapting to and implementing hygiene and safety practices with strict adherence to best practice guidelines from the World Health Organisation and Government.

For your peace of mind, please take a moment to read how we have adapted our operating procedures to make sure guests and staff are protected.

Travelling to the UK

Pre-arrival cleaning and hygiene

  • Apartments are deep cleaned in line with sanitation protocol, using approved disinfectant on surfaces and high `touch points’ such as switches and handles.
  • Keys and key cards are sanitised with antibacterial and antiviral spray.

Arrival and during your stay

  • Self check-in procedures remain unchanged.
  • For `meet and greet’ arrivals, staff wear full PPE and strictly adhere to 2 metre social distancing.
  • Weekly Service cleans are operating on an ‘opt-in’ basis only. Should you require a Weekly Service Clean please contact Guest Services.
  • Apartments are equipped with washing machines should you prefer to launder your own linens. Additional linens can be requested by contacting Guest Services.
  • Maintenance staff will attend for emergencies only – such as heating or hot water issues, lockouts, appliance faults or leaks.
  • Guest services staff are available to resolve maintenance issues and requests via phone or email.
  • A `Guest in Isolation’ procedure will be clearly communicated and implemented in the event that a guest announces self-isolation or is suspected of being unwell.

Staff safety and training

  • Housekeeping staff will wear a face mask and gloves inside apartments.
  • Staff are instructed to wash their hands on entry and exit of each apartment.
  • All staff are trained to carry out clearing and hygiene procedures in line with Stay with Confidence procedures set out by ASAP (Association of Serviced Apartment Providers).
  • Review processes are ongoing, with daily briefings to keep staff apprised of current WHO and Government hygiene and safety guidelines.

Travelling to Spain

Download Coronavirus Information for Roomspace Spain Guests
(In Spanish and English)
Click here for the latest Government Information

Travelling to Portugal

Download Coronavirus Information for Roomspace Portugal Guests

(In Portuguese and English)

Click here for the latest Government and SNS Information