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Information for our guests

Safe Space

Safety during COVID-19

During the pandemic Roomspace has continued welcoming guests. We have been adapting to and implementing hygiene and safety practices with strict adherence to best practice guidelines from the World Health Organisation and Government.

For your peace of mind, please take a moment to read how we have adapted our operating procedures to make sure guests and staff are protected.

Travelling to the UK

Pre-arrival cleaning and hygiene

  • Apartments are deep cleaned in line with sanitation protocol, using approved disinfectant on surfaces and high `touch points’ such as switches and handles.
  • Keys and key cards are sanitised with antibacterial and antiviral spray.

Arrival and during your stay

  • Self check-in procedures remain unchanged.
  • Apartments are equipped with washing machines should you prefer to launder your own linens. Additional linens can be requested by contacting Guest Services.
  • Guest services staff are available to resolve maintenance issues and requests via phone or email. 
  • A `Guest in Isolation’ procedure will be clearly communicated and implemented in the event that a guest announces self-isolation or is suspected of being unwell.

Staff safety and training

  • Staff are instructed to wash their hands on entry and exit of each apartment.
  • All staff are trained to carry out cleaning and hygiene procedures in line with Stay with Confidence procedures set out by ASAP (Association of Serviced Apartment Providers).
  • Review processes are ongoing, with daily briefings to keep staff apprised of current WHO and Government hygiene and safety guidelines.