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PILLAR ONE: SPOTLESSLY CLEAN

Your Spotlessly Clean Serviced Apartment awaits…

A clean apartment is the foundation of quality accommodation.

Our apartments are deep cleaned between every guest, and you’ll receive a weekly service clean throughout your stay. 

Bringing you quality accommodation through clean, safe and fresh serviced apartments

Covid-19 put cleaning protocols and hygiene in the spotlight. And we think it should stay there. Our operations team spend their days making sure our guests and staff are safe and protected – they’re real people who really care about your guest experience.

For your peace of mind (and ours!) this page has everything you need to know about how we make sure your stay is comfortable, clean and safe.

Desk Area

Our Cleaning Procedures

Pre-arrival cleaning and hygiene

  • Our cleaning staff deep clean the apartments before every new arrival and after every departure. Deep cleans deal with everything from dust and pet hair to air ventilation units (heating and air conditioners).
  • We go above and beyond to ensure that you are as safe as possible from diseases, allergies, and other conditions. What’s more, our regular quality control checks ensure that we always provide spotlessly clean apartments.
  • Our sanitation protocol hasn’t been downgraded from the height of the pandemic – we only use approved disinfectant on surfaces and high `touch points’ such as switches and handles.
  • We make sure keys and key cards are sanitised with antibacterial and antiviral spray before each new arrival.

Arrival and during your stay

  • Our apartments use a self check-in procedure for your ease, safety and privacy.
  • Every apartment has a washing machine – should you prefer to launder your own linens. You can get extra linens by contacting Guest Services.
  • Our guest service staff are available to resolve maintenance issues and requests via phone or email. Our maintenance team is on-hand to deal with any issues with the apartment.
  • We’ll let you know if we need to implement a `Guest in Isolation’ procedure should the local government announce a lock-down or self-isolation period or if the rules at the time mean any guest need to self-isolate.

Staff safety and training

  • Our team continue to wash their hands on entry and exit of each apartment. Some may wear protective clothing  to protect themselves while working.
  • Our team are trained to carry out cleaning and hygiene operations in line with Stay with Confidence procedures set out by ASAP (Association of Serviced Apartment Providers).
  • We’ll continue to review how we work and always deliver best in class practices. We carry out regular quality checks, a cycle of ongoing training and are committed to delivering any updated WHO and local government hygiene and safety guidelines.

Our Pet-Friendly Policies

  • We have a number of apartments that are suitable for you to bring your pets to for an extra non-refundable charge of £250 + VAT. This covers the additional deep-cleaning services after your check-out
  • We deep clean all of our apartments after check-out, taking special care regarding guests with pets in the apartment. Carpets and furniture are cleaned thoroughly before the next arrival
  • All pets are required to be on a lead in public places and communal areas, to guarantee the safety and hygiene of other guests and the apartments
  • Please let us know before check-in if you have an allergy that needs particular attention, to allow us the time to make the necessary arrangements
  • Click here to find out more about our Pet Policy, including your rights and responsibilities throughout your stay

Staying with Roomspace

Pillar 2 - Room to Breathe

  • Apartments in central locations
  • Perks and amenities
  • Enjoy the privacy of your home away from home
  • Comfortable living, dining and sleeping areas
  • Ideal for working from home, coworking sessions and family holidays

Pillar 3 - Great Services

  • On-hand 24/7 support
  • Over 27 years of experience
  • Support in multiple languages
  • An extensive knowledge base with FAQs

Pillar4 - Corporate Social Responsibility

  • Our commitment to sustainability
  • Energy saving practices inside the apartments
  • SOS Children’s Charity sponsorship