“Three weeks in hospital (Royal Marsden at Sutton) necessitated finding top quality accommodation, not only for my wife, but also for my recuperation (and possible overseas family visitors). We were complicated customers to deal with because of the ongoing uncertainties caused by both admission and discharge dates.
We “struck gold” with your firm on all counts:
• The top quality apartments (we had three different apartments in Sutton and Epsom)
• The cleanliness of the apartments
• Above all, the helpfulness of your staff, including:
o The booking staff member Beatrice
o The manager, Tristam
o The housekeeping lady from Macedonia (Danni?)
o The accounts member, Hasan.
Thank you to everyone who helped us to make the hospital visit a less arduous experience.
We have already recommended your firm to people inside the hospital (Britain’s top cancer hospital) as they receive many patients and accompanying persons from around the UK and abroad.”