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Coronavirus Information for Roomspace Guests

Roomspace is committed to helping prevent the spread of Coronavirus (Covid-19). Guest and Staff safety will always be our primary concern. We will remain vigilant and continue to follow the advice of the relevant Governmental bodies daily. Any revision to the measures below will be emailed to you or your Booker. Below are the measures currently in place.

Staff

Daily staff briefings to reinforce the importance of good hygiene and hand washing are currently taking place. Hand sanitizing gel have been provided to all staff based in our office. Any staff who develop cough or cold and flu-like symptoms will be sent home to work remotely.

Meet and Greets

Where a Meet and Greet Arrival is required, Roomspace staff will wear a suitable face mask and gloves. Staff will not travel in elevators with guests and will not enter apartments upon arrival. The Meet and Greet will consist of handing over keys which have been cleaned with anti-viral cleaner and any fobs or permits to the guest as well as answering any questions.

Housekeeping and Maintenance

Your apartment will have been cleaned prior to arrival. We are currently disinfecting all hard and soft surfaces with anti-viral treatment and anti-bacterial agents as part of the cleaning process. Housekeepers and Maintenance Staff service apartments weekly. If you would prefer, the weekly housekeeping service can be substituted for a bed linen and towel Drop and Collect service. Please contact Guest Services on: clients.spain@roomspace.com or +34 911 14 52 51 ext. 2 to request this service. If the team do not hear from you, the Housekeeping and Maintenance visits will continue as normal.

Developing Symptoms

Should you develop any symptoms (which include a cough, fever or difficulty breathing) or start to feel generally unwell, please contact the NHS by telephoning 112 from your mobile telephone. Then please contact our Guest Services Team as a priority. They will be able to discuss necessary arrangements for the rest of your stay to ensure the safety of you, our staff and our other guests.

Information and advice can be found at the following website:

Latest Government Information
https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Latest NHS UK Information
https://www.nhs.uk/coronavirus

Updated March 11th 2020